Cancellation & No Shows
When appointments are cancelled at
short notice (within 24 hours of your appointment) or
clients fail to show up to their appointment this causes an
inconvenience to other clients and the salon. Therefore we
ask that you give us at least 24 hour notice for any
appointment change or cancellation.
In the event
of no shows (without any contact by the client) or late
cancellations
a 50%
cancellation fee for the service booked applies, which we
will look to recover from you either shortly after your
original appointment or added to your bill at a subsequent
visit. In addition, on booking into the salon at a later
stage for another service a 50% deposit may be taken, this
is non-refundable.
Late to appointment
policy
Roccola Hair reserve the right to cancel
your appointment if you are over 15 minutes late for your
scheduled appointment time if no attempt has been made to
make Roccola Hair aware. If this is the case no refund of
any deposit placed will be made. Lateness to appointments
causes inconvenience to other clients and the salon.
Complaints & Our Guarantee
At Roccola Hair we want every client to
leave feeling happy with their hair.
If, however, you have an issue or
complaint, you must notify us IMMEDIATELY before leaving the
salon and we will consult with you to find an appropriate
solution. If your complaint meets with the correct criteria
we will offer you complimentary hairdressing to resolve the
issue as long as the service is the same as the original
appointment request.
If
you have simply changed your mind, you return at a later
time/day, you or a third party has altered or attempted to
alter a hair colour or cut this guarantee becomes null and
void.
N.B. After two weeks the service will be
chargeable.
Please note: In some cases an agreement
may be recorded in writing before commencing with the
service.
We welcome complaints where justified.
Deposits
50% deposits are required for certain
appointments and on rare occasions 100% deposits will be
requested. Deposits are non-refundable on failure to turn up
for your appointment or change of appointment without 24
hour notice.
Skin Test
All new colour clients must have a skin
test 48 hours prior their colour appointment. If the client,
usually a regular has not had a colour service within the
last six months they must also have a skin test.
Consultations
We require all clients who have not had a
colour service at Roccola Hair, having a colour change,
having hair-up or any other technical appointments to have a
consultation with a stylist. Within the consultation an
agreement will be made regarding your service, skin test
will be performed and a deposit (where necessary) taken.
These steps are all required before booking and securing the
required time for the appointment.
Offers,
Promotions & Gift Card
Roccola Hair reserves the right to cancel
any offer or promotion at any time. Management reserve the
right to refuse any service at any time. Services may not be
available at all times. All Gift Cards have a minimum spend
of £10 and are valid for Six months unless otherwise stated
and cannot be redeemed for cash. Some promotions require
payment before the appointment can be booked; this payment
is non-refundable if you fail to turn up or change the
appointment without 24 hour notice.
Recommend
a Friend
Step.1 - Receive a
recommend a friend voucher from Roccola Hair and forward to
friends and family
FULLY COMPLETED
Step.2 - Your friend
or family member visit Roccola Hair and receives 50% off a
Cut & Finish ONLY
(excludes children appointments and Colour services)
Step.3 - We then give YOU 50% off your
next Cut & Finish to say thank you for recommending us!
(Voucher sent via post, correct address is
required)
*This offer is not available in conjunction with any other offer.
*No cash alternative.
Loyalty card must be signed at the end of
each appointment by our Front of House. Promotion is valid
for 12 months from the first appointment recorded on the
card.
*Minimum spend on
technical service must equate to semi-permanent.
*The
discounted service must be taken with regular stylist.
*This offer is not
available in conjunction with any other offer.
N.B. Loss of card will invalidate the card
and a new card will be restarted with the present visit
being the first. Roccola Hair will not record or maintain
loyalty card visits for any client.
Introductory Offer
To receive the introductory offer a client
must be new to Roccola Hair. The client must register on our
website, to which you will then receive the voucher via
email and this must be shown to Front of House at the end of
you service or to your stylist during your consultation. No
money will be reimbursed after failure to provide voucher
prior the appointment
*offer excludes
certain services along with Olaplex, toner, long hair
supplement, couture colour supplement.
*This offer is not
available in conjunction with any other offer.
Data
protection
Some services on this website require us
to collect personal information from you. To comply with the
Data Protection Act, we have a duty to tell you how we store
the information we collect and how it is used.
Any information you do submit will be
stored securely and will never be passed on or sold to any
third party.